Handling a Difficult Customer

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.

By utilizing our Handling a Difficult Customer course, students should see an increase in customer service, productivity, and a decrease in unhappy customers. Students will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.